AuraxAIWe're here to help
Got a question about AuraxAI or your account? Our support team is genuinely happy to help. Reach out and we'll get back to you as soon as we can.
Before you get in touch
Most questions already have an answer somewhere on the site, and checking first is usually quicker than waiting on a reply.
- Frequently asked β costs, withdrawals, verification and minimum deposits.
- How it works β what happens after you register, step by step.
- Pricing β what's free, and where a cost can appear.
What to expect when you reach out
Which channel to use
Email suits anything with a document attached β identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions get answered faster in a two-minute conversation than in four back-and-forth messages.
Outside business hours
Messages sent in the evening or on weekends are queued and answered first thing the next business day, in the order they arrived.
Details worth including
Your registered email address and the approximate date of whatever you're asking about are usually enough for us to find your account. Never send a password, full card number or one-time code β nobody on our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you don't recognise gets escalated immediately rather than joining the standard queue.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support β support@auraxai.biz | Account questions, verification, withdrawals | We typically respond within one business day. |
| Callback request | Anything easier explained out loud | Support hours: MonβFri, 9:00β18:00 |
| Abuse report β /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |